Saturday, February 06, 2010

Riblee's @ Desa Sri Hartamas

If a restaurant could guarantee you an epicurean taste and scrumptious dinner, ask yourself, what if the service is bad? Being a customer ain't easy, especially waiting for something you want it so badly. Being a waiter isn't good either. Getting a harsh scolding by the customer definitely pushing yourself to a stage whereby you wish, and absolutely want to serve them a slap. I truly understand how does it feel cause I had once experienced it. Whatever it is, never forget two important rules.

Rule #1 : Customer is always RIGHT!
Rule #2: If the customer is ever wrong, reread rule 1!

Warning : Eat pork at your own risk!

F_002

Upon entering Riblee's, we were warmly greeted and led to a table for two. Despite being seated at a corner with less dim light, I requested a table for four with comfortable couch and bright dim light. No later than 5 minutes, the supervisor (I presume) actually preferred us to be seated at that particular corner. It questioned me immediately, "Are you literally asking us to get our ass off to that table AGAIN?" Indeed, they insisted and so we went back to initial table.

The Real Shandy
The real shandy

Honestly, this post wasn't meant to be a criticism on their services. If the foods are scrumptious to retain a picky customer like me, I mean, I would rather wait despite it's a long wait! I'm always skeptical about going to a new restaurant but by judging at the patrons on that day, I would say, the bad services kinda prove me wrong.

Smokey Roll
Smokey Rolls - RM18.80
Smoked streaky bacon wrapped around fresh tiger shrimps,cucumber,carrot sticks & celery

It took them 30 minutes to prepare, fried to crispy perfection and lastly served. I was really mad,uber MAD. Honestly, I had never eaten ferociously!

Classic American Ribs
Classic American Babyback - RM39.90
The Classic American half slab of pure rib experience, served with fries & tidewater coleslaw

When we asked the supervisor for recommendation, he advised us on skipping roast wild boar ribs as it's quite stiff and tough hence we opted for classic american babyback. So we waited 30 minutes for starter and later we waited for another 30 minutes for main course. Look, do you get the whole picture? One particular disappointment is that riblee's babyback ribs has lost its originality as barbeque sauce had masked the classic flavour. It would be perfecto without needing any sauce.

Riblee's Babyback Ribs
Riblees Babyback Ribs - RM32.80
Charbroiled & Specially marinated babyback ribs,served with corn on the cob & pigtail fries

Riblee's Babyback Ribs

Riblee's babyback ribs was classified as signature dish and I do like it. The meat was coated with rich black pepper sauce on the outside, and soft and fork-tender on the inside. It was good and substantial but I still find Healy's Mac ribs is the best! The presentation was nicely done especially the pigtail fries, opps I meant curly fries!

Oreo Ice Cream

Despite an hour waiting for the food, the supervisor compensated us a dessert. As such, vanilla ice cream with chunks of orea, drizzled with chocolate syrup was served no later than 10 minutes. And I reckon the supervisor has done a great a job in compensating us by serving ice-cream to cool down the fire burning in my body. I'm still mad nevertheless!

Believe it or not, the food managed to retain me and I'd say it's place I'd recommend, and hopefully with better service on your visit. Don't say I never warn you! The service proved to be polite, however, a tad inefficient. The waiter had to continually come back to our table to inform us that we have to wait several minutes as they were preparing the food. Few minutes later, they came back with same sentence too. Anyway, rest assured that you'll like the food!

2 comments:

YilingL said...

Eh how come no Guinness this time???

Ribs looks good, sorry on the bad service though :)

Anonymous said...

Service here is indeed horrible. Such a pity coz food is somewhat decent. They won't be retaining me as a customer for sure. Many restaurants have been for far too long now getting away with providing horrendous service and charging sky high service charges despite. I urge everyone not to let them get away wit it and make them realise that they r losing valuable paying customers due to something so simple which they can change for the better

 
design by ai mei